This Privacy Policy explains how Miu Games processes information when you use miugames.com or any mobile application, game, feature, content, or related service that links to this Policy (together, the “Services”).
Not every Service uses every data type or partner described below. App-specific notices, permission screens, consent choices, and the Data safety or App Privacy disclosures in an app store supplement this Policy and provide details for that Service.
1. Scope and who we are
Miu Games is the operator responsible for the Services that link to this Policy, unless an app-specific notice identifies another operator. You can contact us at contact@miugames.com or at No. 63, Alley 77, Lua Street, Van Phuc Village, Ha Dong, Hanoi, Vietnam.
This Policy does not govern a third-party product or service that does not link to it, even when that product is accessible from one of our Services.
2. Information we process
Depending on the Service and the features you choose, we may process the following categories of information:
- Information you provide. Your name, email address, message, attachments, and other information you send when you request support, apply for a role, participate in a promotion, or otherwise contact us.
- Account and profile information. If a Service supports an account, this may include a display name, internal player or account ID, avatar, preferences, and the limited profile information returned by a sign-in provider. We do not receive the password you use with Apple, Google, or another sign-in provider.
- Device and network information. IP address, device type and model, operating system, app version, language, time zone, country or approximate region, network type, and technical identifiers such as an app-instance, installation, device, or advertising identifier where permitted.
- Usage and gameplay information. Sessions, screens or features used, button and ad interactions, game progress, scores, achievements, settings, saved states, and timestamps.
- Diagnostics and security information. Crash reports, performance data, error logs, and signals used to prevent fraud, abuse, cheating, or unauthorized access.
- Purchase information. Product or subscription purchased, price, currency, transaction status, and a store receipt or transaction identifier. Apple, Google, or another payment provider processes your payment details; we generally do not receive your full card or bank-account number.
- Information from platforms and partners. App-store, game-service, sign-in, advertising, attribution, analytics, and distribution partners may provide information according to your settings and their policies.
3. Device permissions and local content
Some utility apps need access to device features or content to perform a function you request. Depending on the app, this may include audio or music files, photos or media, storage, camera, microphone, notifications, or nearby-device features. The app will request the relevant operating-system permission before access where required.
- You can deny or revoke a permission in your device settings, although the related feature may then stop working.
- Files selected for an on-device feature are not sent to Miu Games merely because the app can access them. If a feature uploads, backs up, shares, or syncs content, the Service will tell you before or when that happens.
- Local game files, recordings, media, settings, or progress may remain only on your device and may be removed when you clear app data or uninstall the app.
4. How and why we use information
- Provide, operate, personalize, and maintain the Services, including saving settings or progress where supported.
- Process purchases, subscriptions, rewards, and restore requests with the applicable platform.
- Respond to support, privacy, business, and recruitment communications.
- Measure performance and usage, troubleshoot problems, test features, and improve or develop products.
- Protect users and the Services, enforce our Terms, and detect fraud, abuse, security incidents, or technical failures.
- Show contextual or personalized advertising and measure campaigns where allowed and, when required, after consent.
- Send service messages and, only where permitted, marketing or push notifications that you can turn off.
- Comply with law, valid legal process, and our legal obligations, and establish or defend legal claims.
Where applicable law requires a legal basis, we rely on performance of our agreement with you, our legitimate interests in operating and improving the Services, your consent, and compliance with legal obligations. You may withdraw consent at any time without affecting processing already carried out lawfully.
5. Advertising, analytics, and website technologies
Some Services are supported by advertising or use analytics and attribution tools. Subject to your choices and applicable law, these partners may process identifiers, IP address, approximate region, device and app information, ad impressions and interactions, purchase events, and usage events to provide ads, limit repetition, detect fraud, measure campaigns, and analyze performance.
Where required, we ask for consent before using information for personalized advertising or cross-app tracking. On Apple devices, tracking is also subject to App Tracking Transparency. You can use an in-app privacy control when provided, your operating-system privacy or advertising settings, or the contact method in Section 10 to change your choice.
Our current website does not use advertising or analytics cookies. It may use strictly necessary delivery and security technologies, and our hosting provider may process standard request logs. If we introduce non-essential cookies or similar website technologies, we will provide notice and choices where required.
7. Data retention
We retain personal information only for as long as reasonably necessary for the purpose collected, including to provide the Service, meet legal or accounting requirements, resolve disputes, and protect the Services. Retention depends on the data and Service:
- Support and privacy correspondence is generally retained for up to 24 months after a request is closed, unless a longer period is needed for a dispute or legal obligation.
- Our own usage, diagnostic, and security records are generally retained for up to 24 months, with shorter or longer periods where appropriate for security, aggregation, or legal compliance.
- Account, cloud progress, or synced content is generally retained while the account or feature remains active and for a limited period after deletion to complete backups and prevent fraud.
- Transaction and tax records are retained for the period required by applicable law. A platform may keep its own purchase records under its policy.
- Information stored only on your device remains until you delete it, clear app data, or uninstall the app.
We may retain aggregated or de-identified information that can no longer reasonably identify you.
8. Security and international transfers
We use reasonable administrative, technical, and organizational safeguards designed for the nature of the information. No transmission or storage method is completely secure, so we cannot guarantee absolute security.
Miu Games and our providers may process information in Vietnam and other countries where we or they operate. Those countries may have different data-protection laws. Where required, we use recognized transfer safeguards and require providers to protect information consistently with this Policy and applicable law.
9. Children
Unless a specific Service and its store listing expressly state otherwise, our Services are intended for a general audience and are not directed to children under 13, or the higher minimum age required where they live. We do not knowingly collect personal information from a child in violation of applicable law. If you believe a child provided information without required parental authorization, contact us so we can investigate and delete it.
A Service expressly designed for children will use a separate or supplemental notice and age-appropriate protections, including parental authorization and limits on advertising or analytics where required.
10. Your rights, choices, and data deletion
Depending on where you live, you may have rights to know or access, correct, delete, restrict or object to processing, withdraw consent, receive a portable copy, opt out of certain advertising disclosures, and complain to a regulator. We will not discriminate against you for exercising a privacy right.
- In-app choice. Use Account, Privacy, Consent, or Delete controls in the Service when available.
- Device choice. Change app permissions, notification settings, tracking permission, or advertising settings in your operating system.
- Email request. Email contact@miugames.com with the subject “Privacy or Data Deletion Request.” Include the app or game name, platform, player/account ID if available, and the right you want to exercise. Do not send a password or full payment-card details.
An authorized agent may submit a request where permitted by law. We may ask for proof of authorization and identity. If we cannot fulfill a request, we will explain why where the law requires and provide an appeal method when applicable.
11. Changes to this Policy
We may update this Policy to reflect changes to our Services, practices, providers, or legal requirements. We will post the revised Policy here and update the date above. We will provide additional notice or request renewed consent when required by law.
12. Contact
For privacy questions or requests, email contact@miugames.com or write to Miu Games, No. 63, Alley 77, Lua Street, Van Phuc Village, Ha Dong, Hanoi, Vietnam. Please name the relevant app or game so we can route your request correctly.